Why Every Employee, Not Just Clinicians, Gets Patient Experience Training at NeuroPsychiatric Hospitals
NeuroPsychiatric Hospitals, Patient Experience and Culture Ask someone what makes a hospital stay feel safe, and they’ll usually mention a doctor or nurse. Ask a patient what they actually remember, and the answer is often someone else entirely: the person who walked them to their room, the aide who knocked before entering, the staff member at the front desk who explained what was happening next. It isn’t a new idea. Brands known for extraordinary service learned this lesson decades ago. Apple doesn’t reserve customer training for its engineers; everyone on the floor is trained the same […]
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